Contact ScentMatchers Customer Service
ScentMatchers Phone Numbers and Emails
Toll-Free Number:
-
(800) 859-9878
Customer Service:
-
(800) 221-3363
ScentMatchers Email:
Customer Service
Contact Information
ScentMatchers Website:
ScentMatchers Help Center:
Corporate Office Address:
ScentMatchers
9892 Alba Highway
Elmira,
Michigan
49730
United States
Fax:
310-584-6573
Summary of ScentMatchers Customer Service Calls
28
TOTAL
CALLS
CALLS
03:26
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ScentMatchers?
Request for Information Question:
- “Order status of recent purchase”
- “About an order”
- “Received my order but don’t know how to use?”
Shipping and Delivery Question:
- “Trying to find a package”
- “Product NOT delivered”
Product/ Service Question:
- “When will my order arrive”
- “I order a bottle of perfume and it smells nothing like what it is supposed to smell like?”
Activation/ Cancellation Question:
- “Unsubscribe”
Payments and Charges Question:
- “Please stop my payments every month”
Account Question:
- “They are over charging my account”
Refund Question:
- “Refund status”
Website/ Application Question:
- “No response via email and tried number on website to no avail.Bight $100 worth Ife perfume.No receipt email,no tracking number, absolutely nothing Chose a perfume from the list in order to not waste time matching scents.Will report to the BBB as well”
Return/ Replace Question:
- “Not satisfied and no return call from customer service”
Other Question:
- “Resolution”
- “Would like to call to order”
- “Re,-try Private Life by Sears again”
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ScentMatchers